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Privacy Policy

Privacy Policy

This privacy policy sets out how and when Angel Wings Holistics collects, uses and protects any information that you give us when you use this website, purchase an item from us, contact us or otherwise connect with us or use our services.

Angel Wings Holistics is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This Privacy Policy does not apply to the practises of third parties that I do not own or control.

Angel Wings Holistics may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect and when

We may collect the following information:

  • Name, method of payment, contact information including email address when you place an order, or when you have provided your affirmative consent, which you may revoke at any time, such as signing up to our mailing list

  • Details of the product or service you are ordering

  • Demographic information such as postal address, postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

  • You may also choose to provide me with additional personal information if you contact me directly. 

In order to ensure the highest level of Privacy and Security, all of our payment transactions (other than cheque, Postal Order and Direct Debits) are completed using Paypal or other secured services. We do not retain any credit card information in our files – For more information on Paypal’s Privacy Policy click here.

 

What we do with the information we gather and why we need it

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process and fulfil your order and obtain payment, to settle disputes or to provide customer support

  • Internal record keeping if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law

  • We may use the information to improve our products and services

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Who we share your information with

Information about our customers is very important to us. We will only share your personal information for a very limited number of reasons, and in limited circumstances as follows:

  • Service providers. We engage certain trusted third parties to perform functions and provide services to Angel Wings Holistics such as delivery companies and drop-shippers. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

  • Business transfers. If Angel Wings Holistics is sold or merged, we may disclose your information as part of that transaction, only to the extent permitted by law.

  • Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (A) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.


Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 6 years.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data aggregation, analytics and profile creation

We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;

Behavioural advertising and cross platform targeting

(a) Served by us

We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.

(b) Served by third parties on our websites

Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.

(c) Served by third parties on third party websites

We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.

Controlling your personal information

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases as described below.

  • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

  • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

We will not sell, distribute or lease your personal information to third parties except as stated in this Privacy Policy unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

How to Contact Us

For purposes of EU data protection law, I Helen Crosbie, am the data controller of your personal information. If you have any questions or concerns, you may contact me at helen@angelwingsholistics.com or using the Contact Form on this website. Alternatively you may write to me at:

Angel Wings Holistics, 12 Hilton Grange, 20 Knyveton Road, Bournemouth, BH1 3QS United Kingdom

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