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FAQ

Here are some useful answers to Frequently Asked Questions. 

Note: If you're looking for information on a specific topic that you can't find here, try typing the key word into the search bar in the website header as there may be an article that will help in our blog.

 

Who is Helen?

Helen is the founder & owner of Angel Wings Holistics. She carries out all readings, holistic therapies & training. If you have a question about anything psychic, holistic or spiritual, she's your gal! And yes, that's a picture of her on the thumbnail of this tab!

Please check out our About Page for more details about her qualifications, experience and mission in life. 

Do you have a blog?

Yes! You can find articles on all sorts of interesting spiritual & holistic topics in our blog.

Is there a podcast?

Yes. Helen created a podcast called the Spiritual Support Crew to help us sensitive, intuitive & psychic people through these challenging times. You can find the podcast on most major platforms or on our website

Has Helen written any books?

Yes she has! You can find her first book dream Bigger: How the Law of Attraction really Works on Amazon Kindle or available to download from our website in pdf format.

Can I get any freebies?

Yes you can! We believe in giving back and paying it forward, so you can find a list of our free resouces here.

 

Readings FAQ

Can I purchase a reading on the website?

Yes, simply choose the reading you want. You can choose from Live Readings which are done via Zoom or telephone and Email Readings which are sent by email in writing.

How do I book the time and day of my reading?

Helen will contact you once she receives your order to book in a suitable time and day for your reading.

What times & days can I book my reading?

Helen is flexible and can offers readings on most days, often including public holidays. Daytimes, evenings and weekend slots can be booked subject to availability, but please bear in mind that we are in the UK so we are in the GMT timezone (BST in the summer) and Helen can't work in the middle of the night!

What currency can I pay in?

All prices on the site are in GBP (pounds sterling) but if you choose PayPal the checkout should be able to automatically change your local currency to pounds for the transaction.

Alternatively you can pay for readings & holistic therapies (but not physical shop items) in cryptocurrency. We can currently accept a number of well known coins including BTC, ETH & XMR. 

How do I pay with Cryptocurrency?

If you want to purchase your reading using cryptocurrency, don't add the item to your shopping cart. Our regular checkout system doesn't accept crypto yet, so you'll need to scroll to the bottom of the listing and click on the button to check out with CoinPayments separately.

It will look like this:

crypto-button.png

What information do you need from me before doing a reading?

If it's an email reading, Helen will ask if you have a specific question or topic you would like covered. 

For Live Readings, we don't need anything in advance other than a way to contact you! 

I'm not in the UK, can I book a reading?

Yes, absolutely! All of our readings can be delivered over the internet so as long as you have an adequate internet connection, we can help.

Can you use Skype instead of Zoom?

Yes. We prefer Zoom, but Skype is definitely possible if you can't or don't wish to use Zoom.

Am I allowed to ask questions in a reading?

Yes you are. It's not compulsory to ask anything, but you are very welcome to ask anything you'd like. 

Can I speak to you before deciding if I want a reading?

Of course, please do get in touch using our contact form or via Telegram or WhattsApp.

Text messages are best because Helen can't often answer the phone. Please do remember that we may be in a different timezone to you or Helen may be with a client and unable to respond immediately!

You can find all our contact details on the Contact Us page. 

Can I get a free sample reading?

Yes - you can use the Angel Wings Oracle which is available to use online, to get a sample of Helen's work. This oracle deck was created by Helen and you can pick a free card any time you would like.

What sort of cards do you use?

Helen uses a number of different decks including the Angel Wings Oracle, and a variety of other decks including angel cards, oracle cards and tarot cards, both traditional and non traditional.

How long have you been giving readings?

Helen has been giving readings since she was 14 years old, and in a professional capacity since 2006.

How do I know if you're any good?

Many of the listings on the website have client reviews that you can look at - these are all genuine reviews from real customers. You can also look at our Trustpilot reviews.

Can you teach me how to read the cards?

Absolutely! Check out our very popular 'How to Read Oracle Cards' workshop. This is suitable for reading any type of oracle or tarot cards.

Can you communicate with the spirit world?

Yes - this is called mediumship. If you'd like a mediumship reading, you can find a special listing in the shop.

Can you cater for parties and events?

Yes. Please get in touch and let Helen know what your event is, where and what services you are looking for i.e. readings, Reiki, guided meditation etc. Zoom parties are also available!

These can be for any occasion - bridal showers, fairs, summer fetes, corporate events or just a group of friends getting together for an evening of entertainment.

 

Holistic Therapies FAQ

Can I have a Reiki session online?

Yes! Reiki can be sent anywhere in the world but you don't need to be on the phone or a Zoom call for this to work - it's normally carried out remotely at a pre-agreed time and Helen will email you afterwards with any insights.  

Where can I learn more about Reiki?

Check out our dedicated Reiki page for lots more information.

Do you teach Reiki?

Yes! All of our Reiki courses are now available online via Zoom. These are all taught in person.

Are your Reiki course certificated?

Yes. You will receive a certificate upon completion of each Reiki course. This should enable you to get insurance should you require it in order to practise as a Reiki practitioner.

 

Other Shop FAQ

I'm not in the UK. Can I order products to be shipped internationally?

That depends on what it is. Some items can be shipped, whereas others (such as liquids) may be restricted for various reasons. if you would like an item shipped internationally, you'll need to ask for a postage quote. Just send Helen a message via our contact form on on WhattsApp/Telegram and she'll let you know if it's possible for your location, and how much it will cost.

Please bear in mind any customs charges that may apply in your location.

Will all my items come together?

Not necessarily. Wherever possible, all your items will be sent together but some items come from different UK warehouses so this may not always be possible.

Can I click & collect from you locally?

Yes. You can collect items from Helen in New Milton, however please note that we do not hold the stock here so delivery charges will still apply as usual.

How much does postage cost?

Delivery charges only apply to physical items. We charge a flat rate of £2.99 for delivery and you can get free delivery over £40. For full details please see our Terms & Conditions.

If I buy a reading and some physical items together and the total is more than £40, will I still get free postage?

Yes! It's a little bonus we offer you ;)

Simply order your reading along with some items from the shop at the same time, and if your order is over £40, you'll be eligible for free shipping, regardless of whether some items making up the order are downloads, online readings or workshops.

Are all your products vegan?

We make every effort to verify that as many of our products as possible are vegan friendly, and we will indicate if they are not. if in doubt, we are very happy to provide you with a list of ingredients. Vegan friendly is the rule not the exception at Angel Wings Holistics.

There are one of two products that are not available in a suitable vegan format just yet, such as hopi ear candles, but we are hoping to replace those with quality vegan alternatives soon.

Helen researches all of our products carefully and we aim to only supply products that are cruelty free and 100% vegan soon.

Is Helen vegan?

Yes she is! 

Why do you stock non-vegan items?

At this time it's not possible to obtain good quality, vegan hopi ear candles. The ones we stock contain beeswax and sometimes honey extract.

As this is a very effective and natural treatment for many ear issues, we took the decision to include these in our collection as they can provide relief from various ailments that might otherwise require allopathic medications, which are most definitely not cruelty free or vegan, so you might say it's the lesser of two evils.

Are your products organic?

We do stock a range of organic products, and these are labelled as organic.

Are  your products eco-friendly?

Many of our products are eco friendly and we have a passion for sustainability and believe it's important to be responsible to the planet. 

We have a dedicated eco-friendly range of products that you can find here to help you live more in harmony with the earth.

Will you to stock my products?

We may consider stocking carefully selected items that match our business and values, so please get in touch with any business enquiries. Please note that we will not consider any non-vegan products. Eco-friendly, sustainable items and ethically sourced products are preferred. Multi level marketing opportunities will not be considered.

 

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